F. A. Q

  • ANTIQUE 1959´s shopping experience is quick and easy: just select the SHOP button from the main bar, then select Jewelry, Decoration, Tableware, Special Occasions and choose the type of products you are looking for.

    Once you’ve found your item, select the size (if applicable) and add it to the shopping cart.

    Review the selected item(s) in the shopping cart and select the “Continue to Buy” button to move forward with the payment and your purchase will be completed once the payment has been successfully processed.

  • Do I need to setup an account to place an order?

    Yes, you will need to access the top navigation bar and click on “MY ACCOUNT” to fill in the authentication data that will allow you to buy from our website.

    By registering, you can still subscribe the Newsletter, and select the content of your most interest and which you wish to receive by e-mail (Promotions, Holidays and Campaigns).

  • We recognize the importance of protecting your data and your personal information will only be shared with third parties that compromise to preserve the data protection legislation.

  • To reset your password, please select the “RECOVER MY PASSWORD” button on the “MY ACCOUNT” page.

    You will receive a new password by email and you will be able to login right away.

  • We accept Visa, MasterCard, American Express and Maestro.

    All payments are processed through a secure payment system provided by Stripe, so you can use your credit card in our online store without risks.

    We also accept PayPal and Apple Pay.

    To ensure that you don’t experience any dealys to the delivery your order, please make sure all your details (name, address, telephone contact, etc.) have been entered correctly.

    If you have any questions or if you seek more information, please contact the Customer Service Team: +351 914390969 that are available Monday through Friday from 9am to 1pm and from 2pm to 6pm or through the email: shop@antique1959.com !

  • We ship orders to all over the world.

  • After the order confirmation and the payment receipt, the delivery time may vary depending on the Customer’s destination but a delivery of an item available in stock should not exceed 10 working days.

    In the case of customized articles, the average delivery time will be 15 business days.

    In festive times, in which, consequently, there may be a larger volume of orders, the delivery times may take a little longer.

    Once your order is shipped, you will receive an e-mail with the detailed information (shipping number, forwarder responsible for the shipment, etc.) so that you can follow the delivery from the point of departure until your destination.

  • Duties and Taxes are calculated according to your shipping destination.

    ANTIQUE 1959 is not responsible for any additional costs of fees and charges associated with each country.

    To the total value of your order that you can see on the order summary page, you must always add duties and taxes of your destination country, equivalent to the country where the delivery is made.

    As soon as the order arrives to your destination, you will be required to pay all import duties, customs and local sales taxes charged by your country, to be able to collect your order from the Customs House.

    If you have any questions, please contact the Customer Service Team: +351 914390969 that are available Monday through Friday from 9am to 1 pm and from 2pm to 6pm or through the email:shop@antique1959.com.

  • No, you should always review your order before submitting it to ensure that all data is correct, because once the order is placed, it is no longer possible to add or cancel items.

    You also cannot change the delivery address as this may imply a different shipping cost from the one that was previously informed.

  • It is possible to exchange or return an item that is provided in the same exact conditions that was delivered (original packaging) and without any defects.

    The maximum period eligible for the exchange is 10 days. The deadline only starts counting from the moment you receive your order.

    For a return, the maximum term defined by law is 14 days, so you must send us the article(s) in that period in order to obtain a refund.

    The refund will be made in the same form of payment of your order.

    Please note that the refund can be processed up to 5 business days after the return of the item(s).

    Learn more at: Returns/Exchanges.

  • In case of doubt as to the authenticity of the brands, the consumers shall consult the services of the Assay Offices for verification purposes.

  • The brand ANTIQUE SINCE 1959 is a trademark property of the company ANTIQUE LDA with corporate headquarters in:

    Rua de São Tomé e Príncipe n. 23B

    2765-282 ESTORIL

    Portugal

    NIF: PT500022232

    Currently there is one store in Lisbon:

    ANTIQUE – since 1959

    Hotel Ritz Four Seasons

    Rua Rodrigo da Fonseca n. 88

    1099-039 Lisboa, Portugal

    T: +351 21 – 381 1400

    E: shop@antique1959.com

    Cannot find answers to your questions? Contact us!